Return & Refund Policy

Effective Date: July 2025

At Pulsar Pet, we strive to provide high-quality wholesale aquarium and pet products. As a wholesale supplier, most orders are placed in bulk, and therefore our return and refund process is designed to ensure fairness for both parties. Please read the policy carefully before placing an order.

1. General Policy

  • All wholesale sales are considered final once shipped.

  • Returns are only accepted in cases of defective, damaged, or incorrect products.

  • We do not accept returns for overstock, unsold products, or buyer’s remorse.

2. Defective or Damaged Products

  • If you receive defective or damaged items, you must notify us within 7 days of delivery.

  • Claims must include:

    • Order number

    • Photos of the product(s) and packaging

    • Description of the issue

  • Once approved, we will offer a replacement, credit, or refund at our discretion.

3. Incorrect Items

  • If you receive an item different from what was ordered, please contact us within 7 days.

  • We will arrange for a replacement or credit after verifying the issue.

4. Return Conditions

  • All approved returns must be unused, in original packaging, and in resellable condition.

  • Unauthorized returns will not be accepted.

  • Return shipping costs are the responsibility of the buyer unless the error was on our part.

5. Refunds

  • Refunds (if applicable) will be processed to the original payment method within 7–14 business days after the returned items are received and inspected.

  • Refund amounts are limited to the value of the returned goods and do not include shipping fees.

6. Non-Returnable Items

  • Custom or special-order products.

  • Clearance or promotional items.

  • Products not reported within the claim period.

Contact Us
For questions regarding these Terms & Conditions, please contact us at:
info@pulsarpet.com | +1 314-503-9046